79 Strengthen Joint Health Commission’s Standards for Provider Accountability and Patient Choice
Issue: The culture and language standards of the Joint Health Commission are not strong or detailed enough to provide protections and best practices for DDBHH patients to have full communication access.
Proposed Solution: A coalition, with the Minnesota Department of Health and the Commission leading, work with the Joint Commission to strengthen and make more explicit standards regarding patient choice for communication access. After strengthening the standards, also conduct a campaign to share rights and process information with DDBHH consumers and hospital administrators and staff.
Expected outcome: Patients will have better health outcomes due to improved communication access.
Who is impacted: Consumers, healthcare systems
Timeline: 6 months
Summary of Support Image Description
The stacked bar charts show how respondents rated their level of support and the total number of responses. The percentage for the five support levels is shown from left to right: Strongly Oppose (Dark Red), Oppose (Light Red), Neutral (Yellow), Support (Light Blue), and Strongly Support (Dark Blue).
Respondents may identify with multiple subgroups. The overall level of support is:
Overall
Strongly Oppose: 0%
Oppose: 0%
Neutral: 17%
Support: 30%
Strongly Support: 53%
Click to see the detailed image description for each subgroup.
Interpreter
Strongly Oppose: 0%
Oppose: 0%
Neutral: 20%
Support: 38%
Strongly Support: 43%
DDBHH Consumer
Strongly Oppose: 0%
Oppose: 0%
Neutral: 8%
Support: 31%
Strongly Support: 61%
System Stakeholder
Strongly Oppose: 0%
Oppose: 0%
Neutral: 15%
Support: 39%
Strongly Support: 46%
Overview of Respondents Opting for In-Depth Solution Analysis
No respondents opted in to further assess whether the solution would worsen or improve on five metrics.
Reviewer Evaluation of Solution Effectiveness
Solution Effectiveness Image Description
The stacked bar charts show how respondents assessed the effectiveness of this solution based on five metrics. For each metric, the percentage of respondents is shown from left to right: Worsens (Red), Improves (Blue), No Impact (Gray).
DDBHH Quality of Life
Makes It Worse 0%
Makes It Better 100%
No Impact 0%
Interpreter Satisfaction
Makes It Worse 0%
Makes It Better 100%
No Impact 0%
Consumer Choice
Makes It Worse 0%
Makes It Better 100%
No Impact 0%
Interpreting Availability
Makes It Worse 0%
Makes It Better 100%
No Impact 0%
Interpreting Quality
Makes It Worse 0%
Makes It Better 100%
No Impact 0%
Reviewer Feedback and Insights
Interpreter
No comments were submitted.
Deaf, DeafBlind, Hard of Hearing
No comments were submitted.
System Stakeholder
No comments were submitted.
PREVIOUS SOLUTION
78 Increase Compensation for Medical and Mental Health Qualifications
Issue: Interpreters who have received additional training are not compensated more for medical nor mental health appointments.
NEXT SOLUTION
80 Pursue Legislation for Automated and Transparent Requests in Health Care Settings
Issue: DDBHH patients – who are the direct consumers of interpreting services – are disconnected from information regarding requests for interpreters for their appointments. This adds a layer of communication for all parties, and this causes greater stress to DDBHH patients.
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