5 Educate All Entities on ADA Responsibilities and How to Access Interpreters

Proposed Solution: Coalition, with Commission and State Services leading, develop a working group of consumers, customer experience representatives and interpreters to compile a list of frequent entities where DDBHH people are seeking interpreters. This working group can compile a list of targeted entities and make publicly available documents to educate entities of their responsibilities for providing interpreters, as well as resources to secure interpreters and guides on what they can expect. Example service providers are state and local government service providers, private businesses, non-profit organizations, medical and legal providers. A system of “Deaf-Friendly” certificates could be developed. The entity can earn the “Deaf-Friendly” designation, display the certificate and be included in a database so DDBHH community members can make choices about where to go.

Expected outcome: DDBHH people will experience more and better services when interacting with any employers and public servants.

Who is impacted: Interpreters, consumers