33 Legislate Requiring Consumer Grievance Process for Referral Companies

Video description: A person is describing the solution titled Legislate Requiring Consumer Grievance Process for Referral Companies. The transcript is provided below.

Issue: DDBHH consumers often feel that concerns or complaints about interpreters are not addressed.

Video description: A person is summarizing the level of support that this solution received.

A little over a majority of the 119 respondents supported legislating consumer grievance process requirement for referral companies. A significant fraction of respondents across all groups were neutral on the solution.

Summary of Support Image Description

The stacked bar charts show how respondents rated their level of support and the total number of responses. The percentage for the five support levels is shown from left to right: Strongly Oppose (Dark Red), Oppose (Light Red), Neutral (Yellow), Support (Light Blue), and Strongly Support (Dark Blue).

Respondents may identify with multiple subgroups. The overall level of support is:

Overall
Strongly Oppose: 3%
Oppose: 8%
Neutral: 33%
Support: 33%
Strongly Support: 24%

Click to see the detailed image description for each subgroup.

Interpreter
Strongly Oppose: 3%
Oppose: 8%
Neutral: 37%
Support: 28%
Strongly Support: 23%

Interpreter Referral
Strongly Oppose: 7%
Oppose: 0%
Neutral: 56%
Support: 21%
Strongly Support: 14%

DDBHH Consumer
Strongly Oppose: 2%
Oppose: 8%
Neutral: 30%
Support: 38%
Strongly Support: 23%

Purchasing Agent
Strongly Oppose: 6%
Oppose: 6%
Neutral: 35%
Support: 28%
Strongly Support: 24%

System Stakeholder
Strongly Oppose: 5%
Oppose: 5%
Neutral: 40%
Support: 24%
Strongly Support: 26%

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